Refund Policy

Effective Date: May 23, 2026

We want you to be happy with your purchase. Please review our refund and return policy below before placing an order.

Order Issues Eligible for Refund or Replacement

We will review and resolve the following issues:

Item not delivered
Item arrived damaged or defective
Incorrect item received
Missing items from your order

All requests are reviewed individually before approval.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

Please include:

Photos or videos of the item
A description of the issue
Your order details

Once reviewed and approved, we will offer a replacement or refund.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery time, please contact us for assistance.

For orders marked as “delivered” by the carrier, we may require additional verification from the shipping carrier before issuing a refund or replacement.

Cancellations

Orders can only be canceled before they are processed or shipped. Once an order is in processing or has shipped, it cannot be canceled.

Refund Processing Time

If your refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Important Notes

All refund requests are reviewed individually
Proof (photos/videos) may be required to verify claims
Refunds are only issued when the issue is confirmed
We do not offer refunds for incorrect addresses entered at checkout

Contact Us

For support, contact:
yvette@yvetteriberas.com